Privacy Policy
Last updated: January 1, 2024
1. Introduction
Puzziinocc English Academy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website puzziinocc.com and use our services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (email, phone number, address)
- Educational background and English proficiency level
- Program preferences and learning goals
- Payment and billing information
- Emergency contact information
Automatically Collected Information
When you visit our website, we may automatically collect certain information:
- IP address and browser type
- Pages visited and time spent on our site
- Referring website and search terms
- Device information and operating system
3. How We Use Your Information
We use the collected information for the following purposes:
- Provide and improve our educational services
- Process applications and enrollments
- Communicate with you about programs and services
- Send newsletters and promotional materials (with consent)
- Respond to inquiries and provide customer support
- Comply with legal and regulatory requirements
- Analyze website usage and improve user experience
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted partners who assist in our operations
- Legal Requirements: When required by law or to protect our rights
- Educational Partners: With partner institutions for program coordination
- Emergency Situations: To protect the safety of students and staff
5. Data Security
We implement appropriate security measures to protect your personal information:
- Encryption of sensitive data during transmission
- Secure storage systems with restricted access
- Regular security audits and updates
- Staff training on data protection practices
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve website functionality and user experience
You can control cookie settings through your browser preferences. See our Cookie Policy for more details.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Request transfer of your data
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at [email protected].
8. International Students
For international students, we may need to share certain information with:
- Immigration, Refugees and Citizenship Canada (IRCC)
- Designated Learning Institution (DLI) reporting requirements
- Educational credential assessment organizations
9. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory obligations
- Resolve disputes and enforce our agreements
Student records are typically maintained for 7 years after program completion.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending notification emails to registered users
- Displaying notices on our website
12. Contact Information
If you have any questions about this Privacy Policy, please contact us: